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Endpoint Backup FAQs

What are the system requirements for Altaro Endpoint Backup?
Supported Operating Systems Altaro Endpoint Manager (EPM) Windows Server 2016 Windows Server 2016 (Core installation) Windows Server 2019 Windows S...
How can I calculate my costs for Azure as a backup location?
The below article is a rough guide to Microsoft Azure pricing and it's meant to give you an idea of what Microsoft charges for their storage. If you&#x...
Which Altaro directories do I need to exclude from AntiVirus software?
If you are running an AntiVirus software or a file-scanning software, you need to exclude the following directories used by Altaro in order to ensure that i...
How can I restore my files?
Note: File permissions are not restored. In order to restore your Endpoint data, simply follow the steps below: Browse to [Restore] and then choos...
How do I switch from a Trial to a Paid Subscription?
In order to switch from a Trial to a Paid Subscription for your Endpoint Backups, follow the steps below: Log in to your CMC account using an Admin acc...
Switching from BETA to General Availability (GA) Release
Thank you for participating in Altaro Endpoint Backup for MSPs BETA. The BETA period is over, so you can find the information you need in this article in or...
How do I generate an Error Report for an Altaro Endpoint Agent?
Altaro Endpoint Backup on CMC will give you the option to Generate and Submit an Error Report in case one is requested by our Support Team or if you need to...
How to configure Endpoint Backup for new customers
Altaro Endpoint Backup requires an O365 Total Backup Subscription plan. In order to configure Endpoint Backup for new customers follow the steps below. ...

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