O365 FAQs

Where are my backups stored?
The backups are saved to a secure cloud backup location on Altaro's Microsoft Azure infrastructure, which is located in the Netherlands, West Europe re...
What Office365 features do you support backing up?
Emails and Attachments Calendars and Contacts   Shared Mailboxes   OneDrive Files* (Beta)SharePoint Files within Document Libraries* (Beta)Archived Mailboxes...
How can I restore single items from a Mailbox?
When you need to restore from your Altaro Office 365 Backups, you are able to restore an Entire Mailbox. You can follow the steps below in order to get star...
How can I grant access to additional users?
The Altaro Cloud management console is multi-tenant, and allows multiple accounts to login to the same profile. Additional users will have access to all fea...
How can I restore an entire Mailbox?
When you need to restore from your Altaro Office 365 Backups, you are able to restore an Entire Mailbox. You can follow the steps below in order to get star...
What is the retention policy for the backups?
We will retain everything that has been backed up ever since you starting backing up a particular Office 365 Organisation; provided that the account's ...
Can I schedule backups at a specific time?
Backups are actually taken automatically and there is no need to set up schedules on your end. Upon adding your Office365 Organisation it will immediate...
Can I change the Primary Account?
Yes, this is possible, however will need to be done on our end. Kindly send an email request from the current primary account address to support@altaro....
What is a Primary Account and why is it used?
Only the Primary Account has elevated privileges over other accounts and can perform the below tasks: Add/Remove Accounts Activate Subscription Billi...
What is the Altaro CMC?
The Altaro Office 365 Backup Cloud Management Console is a multi-tenant browser based console that you can use to backup Office 365 mailboxes. Here’s what...

© Altaro All rights reserved.