O365 FAQs

Where are my backups stored?
The backups are saved to a secure cloud backup location on Altaro's Microsoft Azure infrastructure, which is located in the Netherlands, West Europe re...
What Office365 features do you support backing up?
Emails and Attachments Calendars and Contacts   Shared Mailboxes   OneDrive Files* SharePoint Files within Document Libraries** Archived Mailboxes Shared Fol...
How can I restore single items from a Mailbox?
When you need to restore from your Altaro Office 365 Backups, you are able to restore an Entire Mailbox. You can follow the steps below in order to get star...
How can I grant access to additional users?
The Altaro VM Backup Cloud Management Console is multi-tenant, and allows multiple accounts to login to the same organisation profile.  Additional users...
How can I restore an entire Mailbox?
When you need to restore from your Altaro Office 365 Backups, you are able to restore an Entire Mailbox. You can follow the steps below in order to get star...
What is the retention policy for the backups?
We will retain everything that has been backed up ever since you starting backing up a particular Office 365 Organisation; provided that the account's ...
Can I schedule backups at a specific time?
Backups are actually taken automatically and there is no need to set up schedules on your end. Upon adding your Office365 Organisation it will immediate...
What is the Altaro CMC?
The Altaro Office 365 Backup Cloud Management Console is a multi-tenant browser based console that you can use to backup Office 365 mailboxes. Here’s what...
How can I archive / exclude / delete Mailboxes from backup?
If you're not looking to include all Mailboxes from a particular O365 Organisation, you can follow the steps below. Go to [Mailbox Backups] Nex...
Are the backups being encrypted?
Yes indeed! All data is fully encrypted using AES-256 and is stored on Altaro managed Azure infrastructure.

© Altaro All rights reserved.