O365 FAQs

Where are my backups stored?
Altaro Office 365 backups are stored on a secure Altaro Managed Microsoft Azure infrastructure, which is located in the Netherlands, West Europe region.  ...
What Office365 features do you support backing up?
Emails and Attachments Calendars and Contacts Shared Mailboxes Mailboxes on Litigation Hold or In-Place Hold OneDrive Files* SharePoint...
How do I restore Teams Chats?
In order to restore Teams Chats, you can follow the guide below: Go to [Restore] > then choose from [Teams Chats]. Then select the customer and the ...
How can I restore single items?
When you need to restore from your Altaro Office 365 Backups, you are able to restore single items. You can follow the steps below in order to get started: ...
How can I restore an entire Mailbox?
When you need to restore from your Altaro Office 365 Backups, you are able to restore an Entire Mailbox. You can follow the steps below in order to get star...
How can I grant access to additional users?
The Altaro VM Backup Cloud Management Console is multi-tenant, and allows multiple accounts to login to the same organisation profile.  Additional users...
What is the retention policy for the backups?
We will retain everything that has been backed up ever since you starting backing up a particular Office 365 Organisation; provided that the account's ...
Can I schedule backups at a specific time?
Backups are actually taken automatically and there is no need to set up schedules on your end. Upon adding your Office365 Organisation it will immediate...
What is the Altaro CMC?
The Altaro Office 365 Backup Cloud Management Console is a multi-tenant browser based console that you can use to backup Office 365 mailboxes. Here’s what...
How can I archive / exclude / delete Users from backup?
If you're not looking to include all Users from a particular O365 Organisation, you can follow the steps below. Go to [Backups] > [Users] Ne...

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