CMC For MSPs (Managed Service Providers)

Granting Portal Access to your Customers
When logged in with an MSP account, you have the option grant access to the CMC to your customers. Doing this will allow your customers to monitor and mana...
What happens when my Subscription evaluation expires?
All Hosts that licensed with a a perpetual license key (Standard, Unlimited or Unlimited Plus Edition) will be unaffected and continue to backup as usual. ...
Can I add customers who are not using Subscription licensing?
Yes, customers who have purchased a perpetual license key (Standard, Unlimited or Unlimited Plus Edition) can also be added as long as the SMA (Support &...
Are MSP Partners eligible for an NFR Key?
Yes, if you have a minimum of 100 VMs being backed up, you will be eligible for a free NFR (not for resale) license key. Kindly contact sales@altaro.com...
What information will be included in my monthly invoice?
Here is an explanation of how your invoices will be issued and what type of usage each invoice will cover. First Invoice You will receive your first...
How do I activate Subscription Licensing for a host with Perpetual Licensing?
In case your client currently has a perpetual license but wishes to switch over to Subscription Billing, you can follow the steps below: Navigate to [Y...
How can I change the Server IP Address for my Altaro Offsite Server?
If your clients cannot communicate with your Altaro Offsite Server (AOS), ensure that the Server Address being referenced from the Cloud Management Console ...

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