VM Backup FAQs

Why do I need a 'General Purpose' storage account for Azure?
Altaro VM Backup V7.5 introduced backing up to an Azure Cloud Storage Account as an offsite location. A requirement we have however is to make use of a ...
What is Maintenance Mode?
From V7.6 and onwards, Maintenance Mode was introduced as certain jobs will require running operations to finish and hence stop accepting any other operatio...
Your website mentions a Freeware Edition – how can I get this?
We provide a free trial version of our solution for 30 days. Beyond the 30-day trial period, if you do not buy the product, you can opt to use the Free...
How can I reclaim free space from my backup location?
Please note that this operation is a time-consuming process handling sensitive backup data and should ONLY be utilised if you truly require to free up space...
How can I Pause / Stop Replication?
If you're looking to Pause or Stop Replication, go to the [Replication] menu option. You will be presented with a list of VMs that have replication...
Switching to Altaro VM Backup from another backup solution
Switching to Altaro VM Backup from another backup vendor? Here's the answers to some questions you may have:  Can I run both products in parallel? ...
How can I validate my Encryption Key?
Note: this cannot be tested on the same instance that's currently being backed up. In order to confirm that the Encryption key that you have on file ...
Application Consistent Backup. When should I enable it?
Note: If a particular VM runs an application that is not VSS-aware; so basically there is no VSS writer for this application -- such as MySQL, Altaro will n...
How can I restore a single VHDX/VMDK file?
From 7.5.6 and onwards the Virtual Disk Restore functionality was introduced allowing you to restore single VHDX or VMDK file from your backup set. Thereby ...
How to check if my SMA (Support & Maintenance Agreement) is current?
If you wish to check whether your SMA (Support & Maintenance Agreement) is current, you can simply log on to your portal account from by visiting: porta...

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