VM Backup FAQs

How do I exclude a Virtual Disk (VHDX / VMDK) from my backups?
With Altaro VM Backup you can choose to exclude specific Virtual Disks (VHDX or VMDK) from your backups. Warning! Please be aware that excluding a Virtu...
Do I pay a one-time price? Does the price include support?
Altaro VM Backup is a one-time purchase which includes 1 year of SMA (Software Maintenance Agreement), which entitles you to receiving premium Support and U...
Can I backup VM’s which are MS Exchange or SQL?
Yes, for VMs running on VMware we have developed the Altaro VM Tools, which can be deployed to the VM through the Altaro Management console in order to trun...
Can I use Altaro VM Backup to backup VMs on a Free VMware ESXi?
Free VMware ESXi is not supported in Altaro VM Backup due to limitations in VMware's EULA that restrict this functionality. In order to backup VMs ...
How do I migrate my backups to new storage?
Note: This will work for when the VMs will remain on the same host and you're simply looking to move the backup sets over to a new backup location. Thi...
Which Altaro directories do I need to exclude from AntiVirus software?
If you are running an AntiVirus software or a file-scanning software, we do recommend excluding a couple of directories used by Altaro in order to ensure th...
What are the requirements for a successful File Level Restore?
For Altaro VM Backup to be able to successfully browse the guest partitions and make them available for instant item level restore, the following must be tr...
Why is my backup drive’s free space not increasing after cleaning out backups?
This is expected behaviour. When you reduce the retention policy or manually clean out backup versions from your backup drive, the free space available will...
Can I take a backup of my Exchange Database Availability Group (DAG) using Altaro?
The TLDR version of this article, is yes you can.   Altaro VM Backup by default will always leverage Microsoft VSS (Volume Shadow Copy Service) in order t...
What kind of encryption does Altaro VM Backup use?
Altaro VM Backup makes use of AES-256 encryption. Encryption for primary backups is only available for the Unlimited / Unlimited Plus / Subscription licensi...

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