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VM Backup FAQs

How do I enter my License Key?
Once you order Altaro VM Backup you will receive an email containing your unique License Key. The License Key is a block of letters. To enter your license k...
How can I start a fresh backup set?
The Delete Backup Versions tool can be to clear out all backups for a specific backed up VM. This tool will mark the blocks on the backup drive as free, in ...
How to Migrate (transfer) a License Key to a new Host
If you wish to move your license key to another host, you can follow the below steps: Take note of your license key, you can find it here Uninstall Alt...
Why is my Hyper-V VM unresponsive (going into a Saved State) during the VSS portion of the backup?
If your Hyper-V VM is unresponsive during the 'Taking Shadow Copy' phase, then it's likely that the VM is going into a Saved State for a minu...
V8 - How can I change the ports used to connect to the offsite Altaro Offsite Server?
If you need to change the ports used to connect to the Altaro Offsite Server, please follow the steps below: On the offsite Altaro Offsite Server Brow...
How can I install on Microsoft Hyper-V Server / Server Core?
Installing on Microsoft Windows Server Core / Hyper-V Server requires a few different steps before the installation owing to the different nature of the OS ...
How can I Boot a Replicated VM?
If you're looking to Boot up a Replicated VM, simply open up the Altaro Offsite Server console and go to the [Replication] menu option. Booting up ...
How do I generate an Error Report from Altaro VM Backup?
The Altaro VM Backup Error Reporter can be found in the [Get Help] menu of the console as shown below: After clicking on [Generate Error Report]...
How do I migrate my Altaro VM Backup configuration to another machine?
Important notes before you start... 1. Hyper-V Cluster Support: The configuration migration tool cannot be used to move the Altaro VM Backup configurati...
How do I migrate my Altaro Offsite Server configuration to another machine?
Important notes before you start... 1. You must be running at least 8.5.20 in order make use of the migration tool. Section A - Migrating to a new ...

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