VM Backup KB Articles

Restore fails with "this VM is using an old Hyper-V configuration"
PROBLEM This VM is using an old Hyper-V configuration that can only be restored on Windows Server 2016 build 1607 or older. Contact support@altaro.com f...
How to perform File Level Restore on an ReFS partition
Note: Spanned disks are not supported. From 8.2.1 and onwards the Restore Virtual Disk functionality introduces a new restore mode 'Instantly mount s...
How to Instantly Mount Virtual Disks from Backups
Note: Spanned disks are not supported. From 8.2.1 and onwards the Restore Virtual Disk functionality introduces a new restore mode 'Instantly mount s...
Important notes about upgrading to version 7.0.21 or higher
The below information only applies if the below 3 points are true: You have previously upgraded from V6 to V7 You are now using version 7.0.17, 7.0.19 ...
[VMware] Allowing Altaro's Ports through the Firewall to allow the Boot From Backup feature to work
Before getting started opening the ports required, ensure that you also have an iSCSI Storage Adapter as per the article here. For Altaro VM Backup to b...
Hyper-V VMMS giving "Failed to mount the virtual hard disk"
PROBLEM The backup fails with a Microsoft VSS Error, "A problem with Windows Shadow Copy was detected": As the error suggests, if you ...
'Pulseway' installed within the VM causes VSS failures
PROBLEM The backup fails with a Microsoft VSS Error, "A problem with Windows Shadow Copy was detected": If you check the Application e...
Hyper-V Host Agent Deployment Troubleshooting
This document is designed to help with common issues / failures that may occur when automatically deploying the Hyper-V Host agents through the Management C...
Manually installing the Altaro Hyper-V Host Agent
To install the Altaro Hyper-V Host Agent manually on a Hyper-V Host, please follow the below procedure: Download the standalone Altaro Hyper-V Host Age...
How to set up Drive Rotation / Swapping (RDX or External USB drives)
With Altaro VM Backup, you can set up drive rotation/swapping as your offsite copy location. To do so, please follow the steps below: Before you procee...

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