VM Backup KB Articles

Requirements for Boot from Backup on VMware
When attempting to perform a Boot from Backup in a VMware infrastructure it requires two extra steps before you can get started. These steps only need to be...
Backup failing with error: "The disk could not be opened. - NBD_ERR_NETWORK_CONNECT"
PROBLEM In a VMware backup, after a snapshot of the virtual machine is taken, Altaro requests access to the datastore containing the VM data through VDD...
Restored VM cannot be attached to SCVMM (System Center Virtual Machine Manager)
PROBLEM After a successful restore, a VM is automatically added in Hyper-V Manager and can be successfully added in Failover Cluster Manager to either C...
How to set up Offsite Copies to an Azure Cloud Storage Account
With Altaro VM Backup, you can send a redundant copy of your backups to an Azure Cloud Storage Account, this is ideal for Disaster Recovery purposes. To do ...
Understanding the Backup Health Monitor
The Backup Health Monitor feature introduced in build 7.1.5 and onwards will run in the background and detect any integrity issues with your backup data due...
The backup snapshot for this VM is not application consistent. The backup will proceed in crash-consistent mode. (Error code 'RCTCONTROLLER_011')
APPLIES TO Windows Server 2016 Hosts or newer PROBLEM Backup completes but gives a warning that it "The backup snapshot for this VM is n...
Resolving MSMQ Writer (MSMQ) failed
PROBLEM The backup fails and upon investigation within the VM's Application Event log, you'll see the following error: Source: vmicvss | Ev...
What is Augmented In-Line Deduplication?
Augmented In-line Deduplication is a space saving technology developed by Altaro Software that ensures that common blocks of data, both in a singular VMs da...
Backup Fails due to VM having an old Configuration Version
PROBLEM Backups from a Hyper-V Host running Server 2016 fail with the error below: The VM configuration version needs to be upgraded to v8.0 or newer (...
Backups failing with [Windows Error 5]: Access is denied.
PROBLEM Backups failing with either one or both of the following errors; Cannot authenticate to the network path: \\machine-ip\share on domain “dom...

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