Error unable to read beyond the end of the stream

Altaro physical backup fails to back up and gives "unable to read beyond the end of the stream" error


Can you post the Failed logging found here please Roy: C:\ProgramData\Altaro\AltaroPhysicalServerBackup\Logs\OpControllers

Sorry for the delay, Ive been away for the past couple of days. Here is the log file.

I have rebooted the server a couple of time to see if this would help but to no avail.


[INFO - 2020-01-28-18:00:00 - TBackupJob/P05BC] Machine name: SAGE

[INFO - 2020-01-28-18:00:00 - TBackupJob/P05BC] Service Name: Altaro.PhysicalBackup.Service

[INFO - 2020-01-28-18:00:00 - TBackupJob/P05BC] Service Version: 2.0.14.0

[INFO - 2020-01-28-18:00:00 - TBackupJob/P05BC] System Version: 6.3.9600.0

[INFO - 2020-01-28-18:00:00 - TBackupJob/P05BC] System Language: English (United States)

[INFO - 2020-01-28-18:00:00 - TBackupJob/P05BC] OS Version: Microsoft Windows Server 2012 R2 Standard

[INFO - 2020-01-28-18:00:00 - TBackupJob/P05BC] .NET Framework Version: 4.7.2

[INFO - 2020-01-28-18:00:00 - TBackupJob/P05BC] IP: 192.168.10.55 MAC: 44-39-C4-55-7E-1D

[INFO - 2020-01-28-18:00:00 - TBackupJob/P05BC] queued

[WARN - 2020-01-28-18:00:01 - TBackupJob/P05BC] Volume \\?\Volume{0bc87e5d-161e-11e8-80d7-4439c4557e1d}\ E: with file system Other is not supported and will be skipped for this backup.

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] BackupController : debugOutputOverride = False

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] BackupController : debugVerboseLoggingOverride = False

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] BackupController : debugShadowCopyOverride = False

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] CheckQueueTimeoutOverride: Queue timeout override exists: True

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] CheckQueueTimeoutOverride: Queue timeout override: 43200000 seconds

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] CheckSplitterBlockSizeOverride: Splitter block size override exists: False

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] MainOperations : Starting main operations...

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] MainOperations : TIMESTAMP: 28 January 2020 18:00:01

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] OperationHelpers.FixLongPath: Fixed path from: \\192.168.10.110\Data-Backup\Altaro-Physical\

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] OperationHelpers.FixLongPath: To: \\?\UNC\192.168.10.110\Data-Backup\Altaro-Physical\

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] RootProvider.SelectRealm : realmIdentifier

Detail:

 DedupServiceId : 3f02e85a-11e5-4101-9bf0-a569c6ecaf59

 Compression : QuickLZ

 EncryptionAlgo : None

 KeyCheckValue : 0

 EncodedPartition:

[INFO - 2020-01-28-18:00:01 - TBackupJob/P05BC] RootProvider.SelectRealm : Opening: \\?\UNC\192.168.10.110\Data-Backup\Altaro-Physical\AltaroV9\H72073662E26A30DF5A4B26FD25385781.altj (attempt 1)

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] RootProvider.SelectRealm : Realm ID: 6df02b77-3adf-47c4-8f64-4e2712a137ae

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] OperationHelpers.FixLongPath: Fixed path from: \\192.168.10.110\Data-Backup\Altaro-Physical\

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] OperationHelpers.FixLongPath: To: \\?\UNC\192.168.10.110\Data-Backup\Altaro-Physical\

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] Locker..ctor : New locker

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] FileLocker.Lock : Locking: \\?\UNC\192.168.10.110\Data-Backup\Altaro-Physical\AltaroV9\6df02b77-3adf-47c4-8f64-4e2712a137ae\Locks\Data\Tracking.alttr.lock [Read]

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] FileLocker.Lock : Locked Tracking.alttr.lock (Obtain lock duration: 00:00:00.0050064) [Read]

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] ActualLocker..ctor : Opened at revision 590

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] ActualLocker.UpdateAndReadAll: Loading records of revision 590

[FATAL - 2020-01-28-18:00:02 - TBackupJob/P05BC] ActualLocker.UpdateAndReadAll: Failed reading record at offset 644

Exception:

 System.IO.EndOfStreamException: Unable to read beyond the end of the stream.

   at System.IO.__Error.EndOfFile()

   at System.IO.BinaryReader.FillBuffer(Int32 numBytes)

   at System.IO.BinaryReader.ReadInt32()

   at Altaro.Store.Foundation.Contracts.FilePayloads.IdPayload.ReadFrom(BinaryReader reader, Int32 fileFormatVersion)

   at Altaro.Store.Foundation.Contracts.FileDetails.FileMetadata.ReadFrom(BinaryReader reader, Int32 fileFormatVersion, String path)

   at Altaro.Store.Foundation.Providers.TrackingFile.ActualLocker.UpdateAndReadAll(IList`1& cachedRecords, FileMetadata& cachedVersionInfo)

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] Locker.Release : Releasing locker

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] ActualLocker.CloseStream : Closing stream

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] ActualLocker.CloseStream : Closed stream

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] FileLocker.Release : Unlocking: Tracking.alttr.lock

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] FileLocker.Release : Unlocked: Tracking.alttr.lock (Lock duration: 00:00:00.1040890)

[ERROR - 2020-01-28-18:00:02 - TBackupJob/P05BC] HandleFinalResult:

 

-------------------

*** EXCEPTION (TOP LEVEL) ***:

[Exception Message]: Unable to read beyond the end of the stream.

-------------------

*** EXCEPTION DETAILS (TOP LEVEL) *** :

[Exception Message]: Unable to read beyond the end of the stream.

[Exception Type]: System.IO.EndOfStreamException

[Exception Stacktrace]: at System.IO.__Error.EndOfFile()

   at System.IO.BinaryReader.FillBuffer(Int32 numBytes)

   at System.IO.BinaryReader.ReadInt32()

   at Altaro.Store.Foundation.Contracts.FilePayloads.IdPayload.ReadFrom(BinaryReader reader, Int32 fileFormatVersion)

   at Altaro.Store.Foundation.Contracts.FileDetails.FileMetadata.ReadFrom(BinaryReader reader, Int32 fileFormatVersion, String path)

   at Altaro.Store.Foundation.Providers.TrackingFile.ActualLocker.UpdateAndReadAll(IList`1& cachedRecords, FileMetadata& cachedVersionInfo)

   at Altaro.Store.Foundation.Providers.TrackingFile.UpdateAndReadAll(Locker locker)

   at Altaro.Store.Foundation.Providers.TrackingFile.ReadAll(Nullable`1 lockTimeout)

   at Altaro.Store.Foundation.Providers.FolderStore.GetAllEntityDetails()

   at Altaro.WindowsAgent.Providers.SblStore.SblStoreProvider.GetEntityByRealmId(Guid realmId)

   at Altaro.WindowsAgent.Providers.SblStore.SblStoreProvider.GetEntityIdentifier(Guid realmId)

   at Altaro.WindowsAgent.Providers.SblStore.SblStoreProvider.StartBackupSession(Guid jobId, Guid realmId, DateTime currentVersionTimestamp, CancellationToken cancellationToken)

   at Altaro.WindowsAgent.Providers.Controller.BackupController.MainOperations()

   at Altaro.WindowsAgent.Providers.Controller.BaseController.Run()

-------------------

 

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] FinaliseOperations : Backup result: Failed

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] finalizing_backup

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC]

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC]

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics: --- START_REGION--- BACKUP STATISTICS

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Job ID: b8071c5a-b1a5-4f6f-b9c3-b6d76eab89e6

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Operation timestamp: 28/01/2020 18:00:01

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Version timestamp: 28/01/2020 18:00:01

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Result: Failed

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Duration: 0 seconds

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics :

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Error: An error occurred. Error details: Unable to read beyond the end of the stream.

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics :

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Backup location: \\192.168.10.110\Data-Backup\Altaro-Physical

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Network username: admin

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Network domain: 192.168.10.110

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Machine name: SAGE

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : OS version: Microsoft Windows NT 6.3.9600.0

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Backup requires UEFI BIOS: False

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Realm ID: 6df02b77-3adf-47c4-8f64-4e2712a137ae

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics :

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Disk ID backed up: 0

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics :

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics :

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics :

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Original size: 0 bytes

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Changes size: 0 bytes

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Compressed size: 0 bytes

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : Queue size: 8

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : ReadChunkSize: 2097152 bytes

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : MinRabinBlockSize: 524288 bytes

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics : MaxRabinBlockSize: 1048576 bytes

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC] DumpStatistics: --- END_REGION--- BACKUP STATISTICS

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC]

[INFO - 2020-01-28-18:00:02 - TBackupJob/P05BC]

[INFO - 2020-01-28-18:00:03 - TBackupJob/P05BC] complete


here is the file

log

Could you generate an error report so we can diagnose this issue further for you. In order to generate an error report for Altaro Physical Backup you would need to browse to C:\Program Files\Altaro\Altaro Physical Server Backup\ and run Altaro.PhysicalBackup.ErrorReportingTool.exe. That'll generate an error report. 


You can email the file over to support@altaro.com, if the file is over 20MB in size, you can use www.wetransfer.com to upload the file and send us the download link.

Here you go

zip

Thanks Roy, we're looking into the issue and will keep you updated.

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