Answered

An error occurred while adding deduplication data. (Error code DedupServiceFailure)

Backup keeps failing with error message An error occurred while adding deduplication data. (Error code DedupServiceFailure).


Best Answer

Hi Calvin, it doesn't quite make sense that it failed on first backup if you have completely wiped the previous data, in fact I do not actually see any successful jobs which you reported in the previous forum thread.


To be sure, lets start a fresh profile here and start clean at this stage:

  1. Uninstall Altaro Physical Server Backup
  2. If it exists, Delete the folder:  C:\ProgramFiles\Altaro\AltaroPhysicalServerBackup\  
  3. Rename or Delete the folder:  C:\ProgramData\Altaro\AltaroPhysicalServerBackup\
  4. Delete the AltaroV9 folder from your backup location
  5. Install Altaro Physical Server Backup
  6. Take a new backup

 

Let us know how it goes.


Hi Calvin, have you started a fresh set of backups as mentioned here?:  https://help.altaro.com/support/discussions/topics/43000522247 


Yes.

Just to clarify here Calvin, you mean to say that the error above was given on first attempt to backup after starting a fresh backup folder? 


Could you please zip and send the contents of this folder please?: C:\ProgramData\Altaro\AltaroPhysicalServerBackup\Logs\

Yes, error was given on first attempt. 

zip
(164 KB)

Any update on this issue?

Answer

Hi Calvin, it doesn't quite make sense that it failed on first backup if you have completely wiped the previous data, in fact I do not actually see any successful jobs which you reported in the previous forum thread.


To be sure, lets start a fresh profile here and start clean at this stage:

  1. Uninstall Altaro Physical Server Backup
  2. If it exists, Delete the folder:  C:\ProgramFiles\Altaro\AltaroPhysicalServerBackup\  
  3. Rename or Delete the folder:  C:\ProgramData\Altaro\AltaroPhysicalServerBackup\
  4. Delete the AltaroV9 folder from your backup location
  5. Install Altaro Physical Server Backup
  6. Take a new backup

 

Let us know how it goes.

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