Any idea what causing the high i/o or the CPU load? because i'm getting just errors every day ..
Matt
said
over 1 year ago
Have you checked for any disk or ntfs errors/warnings in your windows system event log?
Performance monitor should also be able to give you an indication of IO usage.
M
Moti Yair
said
over 1 year ago
Thanks for your help Matt, Where to start checking?
C
Calvin Street
said
over 1 year ago
I'm having the same issue with one of our Windows 2012 R2 Servers.
Matt
said
over 1 year ago
OK Calvin, have you gone through the steps detailed in the thread above?
What were the results?
C
Calvin Street
said
over 1 year ago
Yes, I do not see any disk or ntfs errors. The backup starts at 1 am when there is less activity. I even increased the CPU and Ram and still did not fix the problem.
Matt
said
over 1 year ago
Answer
Kindly try the following:
Browse to: C:\ProgramData\Altaro\AltaroPhysicalServerBackup\Overrides (if this folder does not exist, please create it)
Open queue_timeout.txt in notepad (if this file does not exist, please create it)
Set the value to 43200000 , which Should look something like this:
Save and close the file
Restart the Altaro Physical Server Backup services and try the backup again
This will increase the number of milliseconds wanted as a queue timeout during backup or restore operations.
Let us know how it goes.
1 person likes this
Matt
said
over 1 year ago
Hi again Calvin & Moti, could you update me on this one? did increasing the timeout work successfully?
Moti Yair
Hi Guy's.
I', trying to backup a physical server
and I'm getting failed backup..
The error is:
What does it mean? I'm logged in to that server and everything looks fine..
Regards,
Moti
Kindly try the following:
This will increase the number of milliseconds wanted as a queue timeout during backup or restore operations.
Let us know how it goes.
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Sorted by Oldest FirstMatt
The error describes high IO rates at the time of backup causing timeouts when writing to your backup target.
It does look to be an intermittent issue though... so perhaps there are some other tasks happening at the time of backup causing high IOPS?
May I suggest you try to change your backup schedule to run a couple of hours later, or earlier and see if the issue persists?
Moti Yair
Thanks Matt for your quick reply.. the schedule is in the night.. So there shouldn't be any High IOPS..
I have tried to start the backup manually and It seems to got stuck on 50% and there is no stress on that server now..
Is there a log file to see what was the problem (or process) that causes the failed backup?
Matt
Indeed - logs for each operation can be found here: C:\ProgramData\Altaro\AltaroPhysicalServerBackup\Logs\OpControllers
you should be looking for a log named: YYYY-MM-DD*****Backup_****_Failed.log
Moti Yair
What can you understand from that log?
what was the reason for the failed?
Do you want that I'll attach another log?
Moti Yair
Any idea what causing the high i/o or the CPU load? because i'm getting just errors every day ..
Matt
Have you checked for any disk or ntfs errors/warnings in your windows system event log?
Performance monitor should also be able to give you an indication of IO usage.
Moti Yair
Thanks for your help Matt, Where to start checking?
Calvin Street
I'm having the same issue with one of our Windows 2012 R2 Servers.
Matt
OK Calvin, have you gone through the steps detailed in the thread above?
What were the results?
Calvin Street
Yes, I do not see any disk or ntfs errors. The backup starts at 1 am when there is less activity. I even increased the CPU and Ram and still did not fix the problem.
Matt
Kindly try the following:
This will increase the number of milliseconds wanted as a queue timeout during backup or restore operations.
Let us know how it goes.
1 person likes this
Matt
Hi again Calvin & Moti, could you update me on this one? did increasing the timeout work successfully?
Calvin Street
Yes, increasing the timeout worked for me.
Matt
Great, thanks Calvin! Glad it's sorted
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