Kindly generate an error report from the host where the Altaro Physical Backup is running by executing this file -> Altaro.PhysicalBackup.ErrorReportingTool.exe which can be found in:
C:\Program Files\Altaro\Altaro Physical Server Backup
Once the report is generated, please send it to support@altaro.com referring to ticket number 392165
Steve Potter
Hi
I have this message on a couple of servers 2012R2, latest version 2 downloaded and installed
I attempt to log in and I get the message;
"You have been Signed Out. Please Sign In again to continue using Altaro Physical Server Backup."
I sign in again and the Sign In button remains disabled.
Restarting the Altaro service just repeats the above
Kindly install all pending updates for your Microsoft .NET Framework 4.7 and that sohuld fix the issue :)
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Sorted by Oldest FirstMatt
Kindly install all pending updates for your Microsoft .NET Framework 4.7 and that sohuld fix the issue :)
Steve Potter
Hi
Installed all updates, no different
reinstalled - repair, still no different
uninstalled
reinstalled
Still getting "Your session has expired" "you have been signed out. Please Sign In again to continue using Altaro Physical Server Backup"
cannot sign in again as Sign in button is disabled.:-(
Matt
What browser are you using to access the page?
Can you try using a different browser IE/Firefox/Chrome and let me know your results?
Steve Potter
Chrome, latest.
IE - same result however not recommended by Altaro
Firefox - same result
In all cases the Sign in green button remained disabled until the service was restarted, then the same cycle commenced
https://localhost:35480/#/access/sessionexpired/1
Matt
Kindly generate an error report from the host where the Altaro Physical Backup is running by executing this file -> Altaro.PhysicalBackup.ErrorReportingTool.exe which can be found in:
C:\Program Files\Altaro\Altaro Physical Server Backup
Once the report is generated, please send it to support@altaro.com referring to ticket number 392165
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