Answered

Can't access console

I'm getting the following error trying to access managment console in Chrome and Firefox: 


PR_CONNECT_RESET_ERROR 


Although i can open up the interface in IE although is not supported. 


Any ideas?


Regards.


Best Answer

Hi Sergio, so to be clear, IE is working fine but chrome and firefox are not, correct?


Did you try to clear browser cache & cookies on chrome/firefox?


Are you using any kind of proxy server or firewall that may be blocking your connection to this port? IF so you will need to either whitelist or bypass the proxy for local addresses.


Answer

Hi Sergio, so to be clear, IE is working fine but chrome and firefox are not, correct?


Did you try to clear browser cache & cookies on chrome/firefox?


Are you using any kind of proxy server or firewall that may be blocking your connection to this port? IF so you will need to either whitelist or bypass the proxy for local addresses.

No proxy, it's in localhost. 


 I did clear cache, cookies even reset borwsers. 


Regards.

Hi Sergio, so to be clear, IE is working fine but chrome and firefox are not, is that correct?


On several occasions, when attempting to access the Altaro Physical Server Backup console via Chrome (or other browser), I notice that the service itself is not running. I can start the service and get in but this has happened more than 2x and as a result, missed backups have occurred on more than 1 client location. Current version is 1.0.3.6.

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