You can generate and export a Billing Report for all or specific customers under your MSP subscription. This will give you a detailed breakdown of what you're being billed for as well as what goes free for the selected customers within the chosen month range.
If you navigate to the side menu on the Cloud Management Console from any application, you'll find the option under [Subscription Billing] > [Billing Details]
Here you will find the option to [Export Itemised Billing Report]:
A pop-up modal will show up that will allow you to [Choose Customer] and the [Month Range]. You also have the option to select, which Altaro products to include in the report.
Then simply choose whether you prefer to:
- [Download Report Data (CSV)]
This allows to download a .CSV report for all customers or even a selected one for the selected period of time.
- [Create Report API Link (JSON)]
This option will allow you to create an API Link, which can be used to query the billing report data in CSV format at any time for all customers or even a selected one for the selected period of time. The data returned by the API is refreshed each time that is called and is ideal for integration purposes with your RMM or PSA systems. Please note that the API can only be accessed at most once every 5 minutes.
You can also choose to allow requests for the API link originating from certain IP addresses (must be a static IP address) only.
To authenticate the client, the following API Key must be used in the HTTP Header using the X-API-KEY parameter. This API key will not be displayed again so it is important that you take note of it. For detailed instructions on how to do this, please refer to this article.
In order to view or manage this API Link in the future from the [Manage Shared API Links] button.
How to calculate Total Backup 365 Subscription bill
In order to easily calculate the users that you are billed for if you are on the Total Backup 365 Subscription plan, you can use these instructions below:
- Open the downloaded CSV file (using Excel or a similar spreadsheet application) from the above instructions.
- Here you will get a list of the users, whether it's Billable or Free as well as the Billing Reason. You can naturally filter/sort as per the screenshot below: