Version 9
PROBLEM
Upon installing or starting a VM Backup service, you're getting the following error:
"Windows cannot start the Hornetsecurity VM Backup Agent 1 service on local computer. Error 2 - the system cannot find the file specified"
In fact, checking the Services, you'll see a lingering service after uninstalling VM Backup
CAUSE
A lingering service on the left on the machine after uninstalling the product.
SOLUTION
On the machine you're experiencing the issue, carry out the following:
- Uninstall VM Backup
- Open services.msc and check which service has been left behind
- Open CMD with elevated permissions and enter the following command, depending on which service is left behind:
sc delete "service name"
You can find the full list of services and their service name below.
The above command will delete the service and CMD should return a SUCCESS message. -
Once you have successfully removed the lingering services, download the latest VM Backup build and attempt the installation once more
Services and their pertaining service names:
SERVICE_NAME: Hornetsecurity.VMBackup.OffsiteBackupServer
DISPLAY_NAME: Hornetsecurity Offsite Backup Server
SERVICE_NAME: Hornetsecurity.VMBackup.OffsiteBackupServer.UI
DISPLAY_NAME: Hornetsecurity Offsite Backup Server UI Controller
SERVICE_NAME: Hornetsecurity.VMBackup.SubAgent1
DISPLAY_NAME: Hornetsecurity VM Backup Agent 1
SERVICE_NAME: Hornetsecurity.VMBackup.SubAgent2
DISPLAY_NAME: Hornetsecurity VM Backup Agent 2
SERVICE_NAME: Hornetsecurity.VMBackup.UI
DISPLAY_NAME: Hornetsecurity VM Backup Controller
SERVICE_NAME: Hornetsecurity.VMBackup.Engine
DISPLAY_NAME: Hornetsecurity VM Backup Engine
Version 8
PROBLEM
Upon installing or starting a VM Backup service, you're getting the following error:
"Windows cannot start the VM BackUp Hyper-V Host Agent - N1 service on local computer. Error 2 - the system cannot find the file specified"
In fact, checking the Services, you'll see a lingering service after uninstalling VM Backup, with "
CAUSE
A lingering service on the left on the machine after uninstalling the product.
SOLUTION
On the machine you're experiencing the issue, carry out the following:
- Uninstall VM Backup
- Open services.msc and check which service has been left behind
- Open CMD with elevated permissions and enter the following command, depending on which service is left behind:
sc delete "service name"
You can find the full list of services and their service name below.
The above command will delete the service and CMD should return a SUCCESS message. -
Once you have successfully removed the lingering services, download the latest VM Backup V8 build and attempt the installation once more
Services and their pertaining service names:
SERVICE_NAME: Altaro.HyperV.WAN.RemoteService.exe
DISPLAY_NAME: Altaro Offsite Server 6
SERVICE_NAME: Altaro.Agent.exe
DISPLAY_NAME: Altaro VM Backup Engine
SERVICE_NAME: Altaro.SubAgent.exe
DISPLAY_NAME: Altaro VM Backup Hyper-V Host Agent - N1
SERVICE_NAME: Altaro.SubAgent.N2.exe
DISPLAY_NAME: Altaro VM Backup Hyper-V Host Agent - N2
SERVICE_NAME: Altaro.DedupService.exe
DISPLAY_NAME: Altaro VM Backup Deduplication Service
SERVICE_NAME: Altaro.OffsiteServer.Service.exe
DISPLAY_NAME: Altaro Offsite Server 8
SERVICE_NAME: Altaro.OffsiteServer.UI.Service.exe
DISPLAY_NAME: Altaro Offsite Server 8 Controller
SERVICE_NAME: Altaro.UI.Service.exe
DISPLAY_NAME: Altaro VM Backup Controller