Upgrading from V8 to V9
STEP 1 — Upgrade your License Key
- If you're using Subscription Licensing, skip to Step 2
- If you have a current Software Maintenance Agreement (SMA), you are entitled to a free upgrade to v9
- If your SMA has expired, please contact your Partner or contact altaro_renewals@sales.hornetsecurity.com to renew it before upgrading
- Click here for instructions on checking your SMA status
Version 8 keys will NOT work in Version 9!
If you do not already have a V9 License Key, please click here to upgrade it before proceeding any further
Partners: Log into the Partner Portal to access all your customers’ V9 keys
STEP 2 — Pre-requisites
- prepare for V9 upgrade
- a minimum of 8.21.x must be installed
- .NET4.8 is required for V9
- V9 no longer supports ESXi 5.0/5.1
- a fresh set of onsite/offsite backups (replication too) will be required, ensure that your backup locations have enough free disk space
- V9 makes use of a different set of ports, ensure you open these ports if using the Offsite Backup Server / Replication and update bandwidth throttling (if using)
- update Antivirus exclusions
- read the guide on preparing for V9 for tips and quick installation
- older backup data, taken by V8, will not be deleted automatically, so once you have taken enough backups with V9, you can delete the older sets manually from the backup location.
- please see our latest System Requirements for more information
- you might be asked to reboot if you do not have the latest Visual C++ Redistributable package installed via Windows updates
STEP 3 — Upgrade your Installation
The upgrade process below from V8 to V9 will keep all your settings and previous backups (you will be able to restore from these backups, but a fresh backup set is required). VMB V9 will remain connected to CP after migration from V8.
VM Backups
- Simply download the V9 build below and you can run it on top of the V8 installation.
(the V9 Offsite Backup Server installation file can be downloaded here) - Once installed, you will immediately be prompted with the Upgrade Wizard. Click [Next]
After you have gone through the information thoroughly before upgrading, this is your last chance to Close & Continue using V8, if you aren't ready to proceed just yet.
Or else if you'd like to go ahead and upgrade, go ahead and click the Proceed & Upgrade to V9 button. The management console for V9 will launch automatically after upgrade. The V8 services/accounts will remain available and running so you will be able continue taking backups for your VM Backup installs that are not yet upgraded to V9.
Offsite Backup Server (connected to Control Panel)
- Go ahead and download the V9 build below and you can run it on top of the V8 installation. Offsite Backup Server installation file can be downloaded here.
- You will need to re-grant access to your customers via CP to your Offsite Backup Server. You can find instructions in this KB.
- Naturally, the next backups will be a fresh set, so ensure that you do not have any schedules enabled if you are planning to perform Seed imports. The V8 services/accounts will remain available and running so you will be able continue taking backups for your VM Backup installs that are not yet upgraded to V9.
Offsite Backup Server (not connected to Control Panel)
- Simply download the V9 build below and you can run it on top of the V8 installation. Offsite Backup Server installation file can be downloaded here.
- Once installed, you will immediately be prompted with the Upgrade Wizard. Click [Next]
After you have gone through the information thoroughly before upgrading, you can choose to Configure your Offsite Backup Server from scratch, or else Import the previously added Customer Accounts.
Help!
As always our support team are here to assist if you have any trouble during the upgrade, so please feel free to get in touch if you need us! Our contact details are at the bottom of this page.
Upgrading from V5, V6, V7 to V9
There is no direct upgrade path from V5, V6, V7 to V9 and a fresh configuration is required in this case. V9 introduces multiple radical improvements as well as support for the latest Hyper-V and VMware OS's allowing you to continue backing up your hosts without issues.