Hornetsecurity Support Center

"Excellent and fast support response for an excellent backup program! The guys at Altaro really know what their customers need, and that’s fast support! Most companies ‘forget’ support after the purchase of the product/service but not Altaro."

"I did have a few questions along the way and I was always able to get good, straightforward answers from the Altaro support team."

"On the rare occasions I have had to contact the support desk, my issue has always been resolved very quickly."

"We have been impressed with the support we have received from the Altaro team."

"We made some enquiries and immediately received a fast and detailed answer from Altaro support, which impressed us."

"Your customer service team is nimble and responsive and pleasure to work with."

"I would like to go out of my way to express excellent customer satisfaction and acknowledge outstanding customer service and technical know-how. KUDOS: out of the hundreds of vendors I deal with, you are in the top 5% of excellence."

"Altaro has gone above and beyond for our clients, no matter the size of their organization. Altaro is a solution we can confidently recommend to any client and know that their environment will be backed up and secure."

"I’ve only had to contact your support team a few times but on each occasion they have been fantastic. Their knowledge is excellent but most of all it’s so refreshing to get such quick responses along with precise instructions. Simply outstanding."

"I just wanted to express how fantastic your support is on your product. Your staff always seem to have the correct balance of professionalism with a human side thrown in, which is also a huge benefit."

"On the occasions I’ve reached out to your support team whether it’s via phone or Live Chat, I’m absolutely floored by the level of support every time I have the pleasure of having to contact them. Thank you to your wonderful team."

"Altaro support is always fantastic - every experience I have had with all of Altaro support engineers has been top notch. Recognize that I am a 35-year IT professional - I have dealt with every tech support group on the planet. Most of them are horrible. But you guys are top shelf - keep it up!"

"Altaro has THE BEST support EVER! Always available, knowledgeable and ready to help. Other companies should model Altaro! Keep up the good work!"

"Very friendly, fast and helpful support! Thumbs up!"

"Support was very helpful and efficient in resolving the issue I had. One of the many reasons I trust Altaro with my critical backups!"

"Always great support! That's why we chose Altaro!"

"Really kind and truly helpful operator. I must add that kindness is a quality shown by ALL Altaro personnel I’ve ever came in contact with."