Hornetsecurity Support Center

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support@altaro.com

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24/7

Customer Support


22 sec

Phone Response


16 sec

Live Chat Response


99%

Customer Satisfaction

Why the Support Promise?

No matter how good a solution is, every environment is unique and unexpected issues do happen. If something goes wrong, you need to be able to rely on fast, knowledgeable and effective support. So we’re committed to provide this, right around the clock. We have a team of experts on standby; no chatbots, no middle person, not even an answering machine for canned responses.

Quite simply, our experts are here, ready and waiting to answer your queries on backup, Hyper-V, VMware, and Office 365, 24 hours a day, 7 days a week with an average call response time of less than 30 seconds. This is what makes us the best in the industry.

Meet a few members of our
Support Team

Jean

Jurgen

Isaac

Elena

Nick

Andrej

Dragan

Zharko

Oliver

Filip

Darko

Vesna

Jake

Milosh

Stefan

Don

Victor

Carlos

Kyle

Judeo

Jamal

Do you have any feedback on Support?

Contact our Head of Technical Support, Matthew,
directly on matthew[at]hornetsecurity.com