Welcome to the Altaro
24/7 Support Center

We are here for you round the clock, with a
guaranteed 24/7 call response of less than 30 seconds.

How to get Support

We are dedicated to providing you with fast and effective support 24/7. Unlike other IT vendors, we provide our active Customers, Partners and MSPs with support at no additional cost.

Ran into an issue? You can contact us at any time for quick support via:

Email us with your query


Speak to us on LiveChat

Chat now with our Support team

Our Commitment to You: Outstanding 24/7 Support

We know that’s it’s critical for you to be able to rely on fast and effective support from a team of experts. And that’s what we deliver to our active Customers, Partners and MSPs – at no extra cost.

We are committed to our Lightning Fast Support Call Response Guarantee of less than 30 seconds. We’re a team of experts on backup, Hyper-V, VMware and Office 365 and we’re here to support you round the clock: We’ve got your back 24/7.

  • Available for you at lightning speed:
    • phone – pick up in less than 30 seconds (current average: 22 seconds)
    • email – response within the hour
    • live chat – immediate reply
  • Speak directly to a product expert – No entry-level agents or ‘gatekeepers’
  • Personal interaction: Liaise with a fellow human being rather than receiving a canned response
  • Available at any time: We are here to help 24/7


Customer Satisfaction

22 sec

Phone Response

< 1 hr

Email Response

16 sec

Live Chat Response

Meet a few members of our
Support Team





Jean Carl








Do you have any feedback on Support?

Contact our CEO, David Vella, directly on david@altaro.com

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